How to Remove a Virus from Your iPad or iPhone.

The most common infections on iPhone or iPad are through the Safari browser. This is where most of us do our shopping and searching on the internet.

Before attempting any of the following steps, there are some questions you should ask first.

What are some of the symptoms you are experiencing on your device?

My Safari is blocked, strange messages appear asking for personal information or pay money to unblock it.

Step 1: Press the Home buttonhome to go to the home screen.

Step 2: Press the Settings icon.settings

Step 3: In Settings, press safari Safari to view it’s settings on the right side of the screen.

Step 4: Scroll down, press Clear History and Website Data.

Step 5: Press Clear. clear

Step 6: Exit Settings. Now try to access Safari and surf the internet.

Virus infected apps will usually be unstable, crash, hang, or have other odd behaviors while running them. If this is happening, don’t panic! However, you should take no chances.

Important: Only follow the steps below if two or more apps are unstable, crashing, hanging, or are having other odd behaviors.

This process will wipe your device clean and start over with factory settings.

Step 1: Important: Use iCloud to back up all device and personal data.

Step 2: Go to Settings > General > Reset

Step 3: Press Erase All Content and Settings to clear all apps and data from the device.

Step 4: Restart your device and set it up again.

Step 5: After setup, Sign into iCloud and restore your backed up data.

Step 6: Download your apps again from the App Store, If needed.

Please visit to find out more on how to protect your personal information.